Terms & Conditions

Agreement

By using getmoni.ai, you agree to these Terms & Conditions. If you do not agree, please do not use the site.

Website content

Content on this site is for general information about MONi Ai’s services. It is not legal, financial, or professional advice, and it may change without notice.

Services

MONi Ai services are provided under a separate written proposal or agreement with each client. If those documents conflict with these terms, the client agreement controls.

No guarantees

We describe what our systems are designed to do, but outcomes such as search rankings, AI recommendations, lead volume, and revenue depend on many factors outside our control and are not guaranteed.

Text messaging

If you opt in to text messages, you can reply STOP to unsubscribe or HELP for help at any time. Message and data rates may apply, and message frequency varies.

Intellectual property

The MONi Ai name, logo, and site content are the property of MONi Ai and may not be used without permission.

Limitation of liability

To the fullest extent permitted by law, MONi Ai is not liable for indirect or consequential damages arising from use of this website.

Governing law

These terms are governed by the laws of the State of Utah.

MONi Onboarding (Agency Onboarding Platform)

These terms apply to agencies that subscribe to MONi Onboarding, in addition to the terms above.

Subscription

MONi Onboarding is billed as a one-time setup fee plus a monthly subscription. If payment lapses, the workspace becomes read-only after a grace period, and your data stays available for export.

Fair use

Each workspace includes up to 25 active onboardings at a time (completed and archived onboardings don’t count) and up to 10 team seats. Contact us if you need more.

Your responsibilities

• You’re responsible for the accounts you connect, including Google Drive, email sending, e-signature, Stripe, and calendar tools.
• You must have your clients’ permission to onboard them and to request access to their accounts.

Acceptable use

• Don’t use MONi Onboarding to collect passwords or login credentials.
• Don’t use it in any way that violates Meta’s or Google’s terms or policies.

Third-party platforms

Some features depend on Meta, Google, and other providers. We can’t guarantee their availability, and features may change if a provider changes its rules or access.

Support and maintenance

Who we support. Support is for your agency’s admins and team members. Your clients see your agency’s support contact in the client portal, and your agency supports them directly.

How to reach us. By email, Monday through Friday, 9am to 5pm Mountain Time, excluding U.S. federal holidays. We aim to respond within one business day, and within four business hours when client links or the dashboard aren’t working.

Included with your subscription:

• Hosting, security updates, backups, and uptime monitoring
• Bug fixes
• Updates to the guided access steps when Meta, Google, or other supported platforms change their menus or processes
• Updates for Meta and Google API changes and the platforms’ required annual app reviews
• New features and improvements we release to all agencies
• Help with setting up your workspace and connecting supported integrations

Not included (available as separate paid work on request):

• Custom features or integrations beyond those MONi Onboarding supports
• Running onboardings or contacting clients on your agency’s behalf
• Managing or troubleshooting your own connected accounts, such as your email-sending service, Google Drive, Stripe, e-signature, or calendar
• Marketing, advertising, or account-management services

Planned maintenance is scheduled outside business hours when possible, with advance notice for anything that may interrupt service. We work to keep MONi Onboarding available, but we don’t guarantee uninterrupted service unless a separate written agreement says so.

Contact

Questions about these terms: christian@getmoni.ai.